Return and Exchange Policy
At De Lux Nail, we are confident in our products and committed to ensuring that our customers are completely satisfied with their purchases. Please review our return and exchange policy below for a smooth and hassle-free experience.
1. General Returns and Exchanges
Eligibility: We accept free returns or exchanges for any reason within 14 days of receipt, provided that the item is in its original condition and does not affect the resale value. The item must have all original tags and packaging intact.
Return Shipping Costs: We will cover the return shipping costs for all eligible returns within the 14-day period.
Refund Options: You can choose to receive your refund as:
Store Credit: This will include the original shipping fee paid by you.
Refund: This will exclude the original shipping fee paid by you.
2. Exchange for Size or Similar Issues
Procedure: If the item you received does not fit or if there are other issues with the size, let us make it right for you. Please contact us via E-mail for further assistance.
3. How to Initiate a Return or Exchange
Contact Us: To initiate a return or exchange, please contact our customer service team within 14 days of receiving your order. Provide your order number and reason(s) for the return or exchange.
Return Instructions: Our customer service team will guide you through the return process and provide you with the necessary shipping labels and instructions.
4. Conditions for Returns and Exchanges
Condition of Items: All returned items must be in their original condition and with all tags and packaging intact. Items not meeting these conditions may not be accepted for return or exchange.
Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return or exchange. These exclusions will be clearly stated on the product page.
5. Processing Time
Refunds: Once we receive the returned item, please allow up to 7-10 business days for the refund or store credit to be processed and reflected in your account.